Terms of Service

1. Agreement to Terms

By accessing or using our website and submitting information through our contact form, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

2. Communication Terms

2.1 Contact Form Submissions

When you submit our contact form, you agree to provide accurate, current, and complete information. You understand that submitting the form does not create a formal business relationship, but rather initiates a communication process.

2.2 Response Times

While we strive to respond to all inquiries within 24 hours during business days, response times may vary based on volume and complexity of requests. Submission of a contact form does not guarantee an immediate response.

2.3 No Solicitation

The contact form should not be used for unsolicited advertising, promotional materials, or any form of solicitation.

3. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Luna Technologies or its content suppliers and is protected by Malawian and international copyright laws.

4. User Representations

By submitting information through our contact form, you represent and warrant that:

• You are at least 18 years of age
• Your submission does not violate any applicable law or regulation
• You have the right to provide any information submitted
• Your information does not contain malware, viruses, or other harmful code

5. Limitation of Liability

To the maximum extent permitted by law, Luna Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our contact form or services.

6. Indemnification

You agree to indemnify, defend, and hold harmless Luna Technologies and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our contact form.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malawi, without regard to its conflict of law provisions.

8. Dispute Resolution

Any dispute arising from these Terms shall be resolved through good faith negotiations. If negotiations fail, the dispute shall be submitted to the appropriate courts in Malawi.

9. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

Questions about these Terms should be sent to:

• Email: info@lunatech.mw
• Phone: +265 997 759 275/+265 888 662 941
• Address: Ivory Complex, Along Moir Crescent Road, Kristwick, Blantyre, Malawi