Last Updated: April 7, 2025
1. Introduction
Thank you for your interest in Luna Technologies (Pvt) Ltd ("Luna Technologies", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us through our website or submit information through our contact form.
2. Information We Collect
When you submit our contact form, we collect the following personal information:
- Required Information: First name, last name, email address, and your message
- Optional Information: Phone number, company/organization name
- Service Interest: Information about which of our services you're interested in
- Technical Information: IP address, browser type, device information, and cookies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer service
- To share your contact information internally for processing your request
- To communicate with you regarding requested services
- To improve our website, products, and services
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- With your consent, to send you marketing communications about our products and services
4. Information Sharing and Disclosure
Luna Technologies does not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business
- Legal and regulatory authorities when required by law
- Business partners with your consent
- Third parties in the event of a business transaction (e.g., merger or acquisition)
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
As a data subject in Malawi, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for future processing
- Lodge a complaint with the relevant data protection authority
8. International Data Transfers
Your information may be transferred to and processed in countries other than Malawi where we operate or have service providers. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.